Numberpad not launching Calculator app - Zenbook 14

[almavepa]

System: Windows 10 (64bit)
Model: Zenbook 14 UX425EA
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Detailed description：I bought this computer two weeks ago and the numberpad did everything it was supposed to do. But now, I can no longer launch the calculator app from the top left icon. Everything else works, I can even adjust the brightness of the numberpad with that same icon, but the calculator shortcut is gone. I uninstalled and reinstalled the driver. Did not make any difference. Could this be caused by a windows update? Since this is a new laptop, there are all kinds of updates being run.

Thanks in advance,
Alice

[renegde4ce]

You said the shortcut is gone... Have you tried updating, or reinstalling the calculator app from the windows store?

[Falcon_ASUS]

almavepa

1. System: Windows 10 (64bit)
2. Model: Zenbook 14 UX425EA

========================

Detailed description：I bought this computer two weeks ago and the numberpad did everything it was supposed to do. But now, I can no longer launch the calculator app from the top left icon. Everything else works, I can even adjust the brightness of the numberpad with that same icon, but the calculator shortcut is gone. I uninstalled and reinstalled the driver. Did not make any difference. Could this be caused by a windows update? Since this is a new laptop, there are all kinds of updates being run.

Thanks in advance,

Alice

Numberpad not launching Calculator app - Zenbook 14

@almavepa
Please try the following FAQ for troubleshooting.
[Notebook] Getting to know the Keyboard | Official Support | ASUS Global[Notebook] Troubleshooting - How to fix Keyboard problems | Official Support | ASUS GlobalThank you.

[almavepa]

renegde4ce

You said the shortcut is gone... Have you tried updating, or reinstalling the calculator app from the windows store?

View post

Yes, it was the first thing I tried.

[almavepa]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/58191/numberpad-not-launching-calculator-app-zenbook-14

@almavepa

Please try the following FAQ for troubleshooting.

https://www.asus.com/support/FAQ/1044480/

https://www.asus.com/support/FAQ/1015071

Thank you.

View post

Tried those too, nothing worked.
Even tried changing the language of the keyboard, since some functions don't work with the portuguese keyboard.
What is weird is that the top left icon still functions as a numberpad light regulator, but lost the second functionlity.