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never ending problem series of my Zenbook

munlu
Star III

One of my greatest regrets is buying this laptop (Asus Zwnbook OLED 3402.ZA). I have previously posted some problems with it. If you check my previous posts you can see how unhappy I am with the screen and heating issues etc. And as I use, I keep experienceing new problems. Here are some I discovered lately:

Sometimes the screen goes off itself and does not come back whatever you do. Only a reset solves it.

Sometimes this pc cannot wake up from sleep state. Only a reset solves it.

New problem added : Power button stucks at first start after opening the laptop. 

 

I have a freshly installed and updated windows 11 with all latest drivers downloaded from the asus' website and installed. The only thing I am doing is browsing with google chrome with a few tabs open. I have only bitdefender av running in background.  

 
 
11 REPLIES 11

Download this app, it has that option and many more.

https://www.thewindowsclub.com/fixwin-windows-pc-repair-software

Falcon_ASUS
Moderator
Moderator

@munlu
Have you also updated your BIOS to the latest version? 
If you have confirmed that the BIOS version, system version, and graphics card drivers are all up to date, but the screen still cannot display properly, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information: 
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

Yes my bios is the latest version (310). I live in a different country so I don't think asus service center will help me. Btw if they do they will disassembly my notebook and ruin it probably. I paid a lot for this thing and I didn't deserve these problems at all. This device is such a waste of money and time.

btw, we have a new problem which is the power button stucks at first start after opening the first time. Never dropped this machine or never forced the power key. 

@munlu
If you are experiencing a stuck power button issue, from our standpoint, we would still recommend sending it in for repair.
Sorry for any inconvenience it may be caused. 

munlu
Star III

new problem:  touchpad click sometimes doesn't work. you have to tap harder a few times.

this machine is a total disappointment.