Need help with touch/numpad after Clean windows install

[RyanJamesarmy]

System: Asus zenbook pro duo
Model: UX581G
Frequency of occurrence: constant
Reset OS: caused the issue
Screenshot or video:
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Detailed description：I recently had to do a clean install of windows and I have been unable to use the numpad function on the touchpad since, I have tried updating Drivers to no avail (though I May be doing something wrong), and I have run out of Ideas.

[Liviu]

Have you reset Windows or installed your own version of Windows?

[RyanJamesarmy]

Liviu

Have you reset Windows or installed your own version of Windows?

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It was a fresh install of windows, full wipe, had to reinstall everything including drivers.

[Liviu]

RyanJamesarmy

https://zentalk.asus.com/en/discussion/comment/88714#Comment_88714

It was a fresh install of windows, full wipe, had to reinstall everything including drivers.

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That's not good. Once you split path with the OS that the laptop came with, you will lose a lot of its functionalities. You have two options, either tag an official Asus member and ask if your problem is related to changing entirely the OS, or go with the laptop to Asus Service in your town, and ask them to reinstall the original OS so that you will get the profiles you lost and all the functionalities you paid for.

[Blake_ASUS]

Hello Ryan,
PM sent,
Please kindly check.
Thank you.