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HDMI stopped working (recognized but no image) on UX581LV

ZT-11d807d5
Star I
System: Windows 10 Pro 64 Bit
Battery or AC: Both
Model: ZenBook Pro Duo UX581LV
Frequency of occurrence: Always
Reset OS: No
Screenshot or video:
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Detailed description:
I don't know what just happened but this morning I came to work, I plugged in my HDMI cable on my left side (Nvidia port I believe), and my USB C Dock on the right side that also has an HDMI cable connected to it, and only one of the monitors was working (the one from the USB-C connection).
I tried switching the cables (I used the one that was working on the USB-C as well as a new one), and it didn't work, I switched monitors, and both monitors worked on the USB-C connection, so the monitor isn't the problem. I rebooted, I reinstalled Nvidia and Intel Drivers, nothing works.
The weird thing is the Monitor is recognized, it appears in the Display settings as the 4th monitor, and it also appears in Device Manager as a Generic PnP Monitor, with Location: On Nvidia GeForce 2060 (all the other 3 monitors appears as on Intel(R) UHD Graphics)
If I got to the Nvidia Control Panel the monitor also appears there (the others don't so I assume the HDMI port is managed just by the Nvidia Card while the other displays are managed by the Intel Chipset.
I checked my update history and I don't see any recent updates.
I already tried reinstalling the BIOS (I was already on the most recent one).
Nothing seems to work, I searched online and I found some people with the same problems but no concrete solution.
5 REPLIES 5

Blake_ASUS
Community Legend II
Hi there,
I have send you PM to ask for your product SN.
Please kindly reply and I have been consulting about this issue.
Thank you.