- last edited on by
ZenBot
System: Windows 10 Home
Battery or AC: AC
Model: Zenbook Pro 15 UX535LI
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
Hi,
I just got my brand new Zenbook Pro 15 delivered today but the Screenpad is not working.
I have already tried this solution before:
https://www.asus.com/sg/support/FAQ/1041344 (sorry cant post links)
It does not work and it brings up the following error message when I get to Step 6 (Running the ScreenPad2 Optimizer)
I have tried pressing F6, but i dont get the Screenpad option, I only get the Touchpad Enable/Disable option. See screenshot.
I called the Asus phone line but they were not useful at all and instead of even trying to help me solve this, the guy wanted me to send my computer for servicing which is super annoying since the computer is not even a day old and I really need it for work. I cant afford to be without a computer for another couple of weeks.
Hope someone can help me solve this!
Thanks!
Battery or AC: AC
Model: Zenbook Pro 15 UX535LI
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
Hi,
I just got my brand new Zenbook Pro 15 delivered today but the Screenpad is not working.
I have already tried this solution before:
https://www.asus.com/sg/support/FAQ/1041344 (sorry cant post links)
It does not work and it brings up the following error message when I get to Step 6 (Running the ScreenPad2 Optimizer)
I have tried pressing F6, but i dont get the Screenpad option, I only get the Touchpad Enable/Disable option. See screenshot.
I called the Asus phone line but they were not useful at all and instead of even trying to help me solve this, the guy wanted me to send my computer for servicing which is super annoying since the computer is not even a day old and I really need it for work. I cant afford to be without a computer for another couple of weeks.
Hope someone can help me solve this!
Thanks!
I have the same issues with brandnew Zenbook 14 435EG with bios 304
Screenpad is not working, and F6 only shows touchpad enabled or disabled
I have follow every direction from ASUS Website for installing screenxpert etc, even updating windows
have the same problem above when installing screenpad 2.0 optimizer
No workaround either from asus customer care call
Screenpad is not working, and F6 only shows touchpad enabled or disabled
I have follow every direction from ASUS Website for installing screenxpert etc, even updating windows
have the same problem above when installing screenpad 2.0 optimizer
No workaround either from asus customer care call
