This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

HDMI not working (recognized but no image) on UX580GD

gratseasd
Star I

‎04-05-2022 01:49 AM

System: Windows 10 Pro 64 Bit - Windows 10 Pro 64 Bit
Battery or AC: Both
Model: ZenBook Pro UX580GD
Frequency of occurrence: Always
Reset OS: Yes
Screenshot or video:
========================
Detailed description：
Since i bought(05/2019) it i have never plugded in an HDMI monitor
Last summer i tried and never worked on HDMI port. Only on USB-C with adapet. I realised that HDMI runs on Nvidia and USB-C on Intel UHD Graphics. The monitor is recognised and appears on Display settings but not working.
I reinstalled windows 10, reinstalled again on 11, downloaded drivers from model support site and Nvidia but nothing changed.
The laptop runs on the last BIOS
0 Kudos
2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I

‎04-05-2022 08:46 AM

gratseasd
  1. System: Windows 10 Pro 64 Bit - Windows 10 Pro 64 Bit
  2. Battery or AC: Both
  3. Model: ZenBook Pro UX580GD
  4. Frequency of occurrence: Always
  5. Reset OS: Yes
  6. Screenshot or video:

========================

Detailed description：

Since i bought(05/2019) it i have never plugded in an HDMI monitor

Last summer i tried and never worked on HDMI port. Only on USB-C with adapet. I realised that HDMI runs on Nvidia and USB-C on Intel UHD Graphics. The monitor is recognised and appears on Display settings but not working.

I reinstalled windows 10, reinstalled again on 11, downloaded drivers from model support site and Nvidia but nothing changed.

The laptop runs on the last BIOS


HDMI not working (recognized but no image) on UX580GD
I dont have your model laptop, but did you tried with other high quality HDMI cable ? also find which version of hdmi port is embedded on laptop?
0 Kudos

Falcon_ASUS
Moderator
Moderator

‎04-06-2022 08:23 PM

gratseasd
  1. System: Windows 10 Pro 64 Bit - Windows 10 Pro 64 Bit
  2. Battery or AC: Both
  3. Model: ZenBook Pro UX580GD
  4. Frequency of occurrence: Always
  5. Reset OS: Yes
  6. Screenshot or video:

========================

Detailed description：

Since i bought(05/2019) it i have never plugded in an HDMI monitor

Last summer i tried and never worked on HDMI port. Only on USB-C with adapet. I realised that HDMI runs on Nvidia and USB-C on Intel UHD Graphics. The monitor is recognised and appears on Display settings but not working.

I reinstalled windows 10, reinstalled again on 11, downloaded drivers from model support site and Nvidia but nothing changed.

The laptop runs on the last BIOS


HDMI not working (recognized but no image) on UX580GD
@gratseasd
Since you have tried on different systems (Win10 & Win11), if the HDMI cable is connected, the laptop cannot output the image normally. I would recommend you to replace other HDMI cables or send them for repair. Sorry for any inconvenience it may be caused. 
0 Kudos
Youtube support channel