Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Leigh]

Purchased ASUS Vivobook S15 (S532FL-BQ134T) and exact issue described in thread. Please advise what else is needed.

[Blake_ASUS]

Hello @Leigh ,
We have confirmed that your model should not be affected,
so please provide SN in the PM I send you
together with your BIOS version and video record of the issue.
Thank you .

[aiwieceh]

My work purchased 4 new Zenbook UX392F models 2 months ago and all of them have this issue. We've tried various things to solve the issue but nothing has worked. Please let me know what the next step is. Thank you.

[valentina_viali]

Hi there! I am also having the same issue. I have a zenbook UX431F.

[matekoves]

Hi,
I'm having the same problems as mentioned above with a Vivobook S14 S430FN-EB209T that I've JUST BOUGHT TODAY for more than a thousand dollars. Once I unplug the AC the video returns to normal, but it is horrible while charging. As I'm using my laptop all day long is is quite frustrating to be honest. It showed in MS Teams, Messenger video call, Discord video call, Google meets in browser, etc. My windows is up to date, and I updated the bios also (308).
Any ideas when will be a solution to this problem?
Thanks