Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Blake_ASUS]

deborahsecular

https://zentalk.asus.com/en/discussion/comment/108459#Comment_108459

Hello Blake can you please tell me how to fix the problem, I have the same issue as well. I have the Zenbook 13 UX331FA-AS51

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Hello deborahsecular,
Please kindly share a video of the issue.
Thank you so much.

[Blake_ASUS]

aladeen

hi every one ,

I have the same issue with ProArt StudioBook Pro 17 / W700G3T

SN#L1N0CX02W17102D

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Hello aladeen,
Please update BIOS 310 from our official support website
ProArt StudioBook Pro 17 W700G3T BIOS & FIRMWARE | Laptops | ASUS Global
Thank you.

[Blake_ASUS]

mhaber7

i am having the same issue with ASUS VivoBook 14 X412FJ

any help??

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Hello mhaber7,
Please update BIOS 307  from our official support website
ASUS VivoBook 14 X412FJ BIOS & FIRMWARE | Laptops | ASUS GlobalThank you.

[aditya_shylendr]

@Blake_ASUS the BIOS update worked!!! Thanks a lot bud!
Why isn't this BIOS version available to public?

[doctordebs2]

I have an ASUSPRO P5540FA-BM0385R laptop which is barely 2 weeks old and suffering the same grey lines issue on the webcam but only when the laptop is plugged in (not an issue when running from battery).
Has this issue been resolved for this model and if so how can I obtain the updated (and fixed) BIOS?
Current BIOS version is : ASUSTek COMPUTER INC. P5440FA.311, 30/04/2020.
OS - Windows 10 Pro 64-bit (10.0, Build 19041)