System: Windows 10 Battery or AC: AC Description: Grey lines and green flicker on webcam when using AC power Model: UX533FD Frequency of Occurrence: Always Reset OS: No
Last edited by Quarter on 2019/12/9 09:37
As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.
This is a brand new laptop that I removed from the box yesterday.
I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Hi @Blake_ASUS , We got a new Vivobook Model # X512FA-EJ555T and have the exact same issue as discussed in the thread. It is less than a month old and I have updated all drivers, BIOS and Windows 10 Home but the issue is still there. Is this model also impacted with the same issue? Is there a fix available or expected soon?
Hello, I am experiencing the same problem. I just got the laptop a month ago. Here's my model: ASUS VivoBook S14 S430FN. The webcam flickers (grey lines) when I'm charging, but seems to be normal when I'm not.