Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[szbtamas1]

Hello Blake,
Same issue with my laptop, doesn't matter if I'm plugged in or not.
Can you please help?
ASUS VivoBook S430FN
Thank you in advance!

[Blake_ASUS]

szbtamas1

Hello Blake,

Same issue with my laptop, doesn't matter if I'm plugged in or not.

Can you please help?

ASUS VivoBook S430FN

Thank you in advance!

View post

Hello @szbtamas1 ,
Issue happened both on Battery and AC mode?!
May I have a short video of the issue on your device?
Thank you.

[szbtamas1]

Hi Blake,
Yes same issue on battery and AC mode. Sometimes the flickering lines are white, sometimes grey.
Video is attached!
Thank you!

[szbtamas1]

Hi Blake,
I updated the BIOS and everything seems OK now!
Thank you very much for the support!

[deborahsecular]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/108406#Comment_108406

Hello @szbtamas1 ,

Issue happened both on Battery and AC mode?!

May I have a short video of the issue on your device?

Thank you.

View post

Hello Blake can you please tell me how to fix the problem, I have the same issue as well. I have the Zenbook 13 UX331FA-AS51