Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[MJF]

Hi I have an Asus S15 530 F and I have the same issue. It happens in Zoom, but also in browser when having meetings through the Google meets app. Could somebody help me resolve this issue? I believe my laptop is updated.
Thanks in advance!

[Blake_ASUS]

Hello @MJF,
You are having S530FN or S530FA?
Thank you.

[MJF]

Hello @Blake_ASUS
I have a S530FA.
Thank you

[JRobs93]

Hi @Blake_ASUS
I am having a similar problem on my new Vivobook S14 (S432FL) when I use Zoom or Teams.
I have recently installed Bios 305 but the flickering still persists.
Thanks in advance

[carligh]

I have this very same issue when using Zoom. I am teaching at a University and this is unacceptable. I have a brand new ASUS VivoBook 15 Core i7. The classes are 3 hours long. I am not sure the battery life will last that long. Is there a fix for this?
Help please.