Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[Blake_ASUS]

Hello @saurabh.gbp ,
May you provide a video of the issue?
BIOS 308 is the one that fixed the original issue in this thread, I'm not sure if you are having the same.
Thank you.

[saurabh_gbp]

Blake_ASUS

Hello @saurabh.gbp ,

May you provide a video of the issue?

BIOS 308 is the one that fixed the original issue in this thread, I'm not sure if you are having the same.

Thank you.

View post

Hi Blake, PFA the short video.

[julian_antenore]

Hi!

The same problem here, blinking and green lines with AC,
Not blinking on battery.-

Asus VivoBook

[saurabh_gbp]

My problem is with power plugged in as well as without the power adapter plugged in, no green lines but the video is jerky and kind of every move I make repeats itself once or twice.

[Blake_ASUS]

julian.antenore

Hi!

The same problem here, blinking and green lines with AC,

Not blinking on battery.-

Asus VivoBook

View post

Hi Julian,
Which model do you have exactly?
Thank you.