Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[brunotolomeotti]

Hi everyone, same issue here. Camera flickers and has green and grey lines while connected to power.
@Blake_ASUS , can you provide help here?
Model - VivoBook S15 S530FA
Thanks

[carol_mcmahon]

I have a brand new Asus Vivobook s 15 and am experiencing green flashes during video calls. I am scheduled to teach an online class in 2 weeks and need this resolved asap. My sn is k9nocxo2d60036g manufactured 9/2019.

Please help!

Carol McMahon
carol.mcmahon@comcast.net

[fazfly]

I'm seeing the same issue as everyone else.

ZenBook Pro Duo UX581GV. Please help, thanks!

[Blake_ASUS]

Hello @raysalter @brunotolomeotti @carol.mcmahon @fazfly ,
BIOS provided in PM.
Thank you.

[ZT-7521cab8]

Me too - I have a brand new 3k Asus ZenBook Pro - have lots of video conferencing and get green lines across the webcam - can this not be fixed