Grey lines and green flicker on webcam when using AC power
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12-05-2019 01:52 AM
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No
Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No
Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
294 REPLIES 294
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06-16-2020 07:35 PM
Hi everyone, same issue here. Camera flickers and has green and grey lines while connected to power.
@Blake_ASUS , can you provide help here?
Model - VivoBook S15 S530FA
Thanks
@Blake_ASUS , can you provide help here?
Model - VivoBook S15 S530FA
Thanks
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06-17-2020 07:17 AM
I have a brand new Asus Vivobook s 15 and am experiencing green flashes during video calls. I am scheduled to teach an online class in 2 weeks and need this resolved asap. My sn is k9nocxo2d60036g manufactured 9/2019.
Please help!
Carol McMahon
carol.mcmahon@comcast.net
Please help!
Carol McMahon
carol.mcmahon@comcast.net
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06-17-2020 01:26 PM
I'm seeing the same issue as everyone else.
ZenBook Pro Duo UX581GV. Please help, thanks!
ZenBook Pro Duo UX581GV. Please help, thanks!
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06-17-2020 08:46 PM
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06-19-2020 09:30 AM
Me too - I have a brand new 3k Asus ZenBook Pro - have lots of video conferencing and get green lines across the webcam - can this not be fixed
