Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[macman]

Hi @Blake_ASUS
I've just purchased the below and having webcam issues like others on this thread. What can I do?
ASUS ZenBook Pro Duo UX581 Ultra HD 15.6 Inch 4K Dual-Touchscreen Laptop

Daniel

[Blake_ASUS]

Hello @dweners ,
I will send it again.
Hello @macman,
PM sent
Please check.

[macman]

Blake_ASUS

Hello @dweners ,

I will send it again.

Hello @macman,

PM sent

Please check.

View post

Great thanks @Blake_ASUS That fixed it.

Daniel

[bertalan]

Hello,
I have the same issue with my brand new Asus ZenBook Pro Duo.
Is the fix ready yet? How can I get it?

Thanks

[dweners]

That new BIOS fixed the problem! Thank you so much!