Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[martincook]

I’m returning my ZenBook Pro Duo UX581GV, It is completely unacceptable for a ‘pro’ computer to not have a working webcam! Especially as my business is so reliant on virtual meetings at the moment. £3000 for a machine you can’t use for meetings... It’s embarrassing

[Blake_ASUS]

Dear all above users,
all PM have been send.
Please kindly check. Thank you so much.

[matekoves]

Blake_ASUS

Dear all above users,

all PM have been send.

Please kindly check. Thank you so much.

View post

@Blake_ASUS Hi,
I haven't received a PM from you. Could you please resend one? I'm having the problem on a Vivobook S14 S430FN-EB209T.

[Blake_ASUS]

matekoves

https://zentalk.asus.com/en/discussion/comment/82745#Comment_82745

@Blake_ASUS Hi,

I haven't received a PM from you. Could you please resend one? I'm having the problem on a Vivobook S14 S430FN-EB209T.

View post

Hello matekoves,
Sorry, I just send it!
Please check. Thank you.

[dweners]

matekoves

https://zentalk.asus.com/en/discussion/comment/82745#Comment_82745

@Blake_ASUS Hi,

I haven't received a PM from you. Could you please resend one? I'm having the problem on a Vivobook S14 S430FN-EB209T.

View post

Same here, I haven't received any PM.