Grey lines and green flicker on webcam when using AC power

[Quarter]

System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?

[khokle]

Same issue with S430FA-EB026T. I hope this is also included in your plan for a fix.
Thanks!

[dweners]

Just yesterday I tried to find a fix for my brand new Zenbook Pro Duo. Is there any idea of the timing for the new BIOS?

[Martien]

I have the same issue on my UX431F with the built-in camera. The screen flickers with horizontal bright stripes. Very prominently when using web applications a bit less when using the camera app or Skype. Removing the power cord will reduce or completely eliminate the problem. The animated GIF from original poster perfectly illustrates the effect. When will there be a fix for this issue?

[Blake_ASUS]

Dear all,
BIOS will be released model by model.
We are working with Intel on it.
Please kindly be patience.

[aniellofederico]

Hi,
I have the same problem with a ASUS VivoBook S15 (S531FL-BQ001T) laptop.