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FACE RECOGNITION

markellos10
Star II
System: WINDOWS 11
Battery or AC:
Model: zenbook 14 Q407
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description:
10 REPLIES 10

Falcon_ASUS
Moderator
Moderator
markellos10

version: UX434IQ_Q407IQ_304

The BIOS i thing that has been updated


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@markellos10
Have you also tried "Enable and reinstall Camera driver in Device Manager" ?
For detailed steps, please refer to the following:
https://www.asus.com/support/FAQ/109836/

markellos10
Star II
yes, i have done it

Falcon_ASUS
Moderator
Moderator
markellos10

yes, i have done it


View post
@markellos10
Please enter safe mode to check whether the problem is improved.
[Windows 11/10] How to enter Safe Mode | Official Support | ASUS GlobalIf the camera works properly in safe mode, this means that other third-party software may be causing the problem.
If the camera can't work in safe mode, this means that the camera is faulty,  please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/.
Sorry for any inconvenience it may be caused. 

RAJU_MSC_MATHEM
Zen Master I
markellos10

yes, i have done it


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We need to identify whether the camera device is fault or windows camera application is corrupted
method1
Go to this website   https://webcamtests.com/
Click here to allow access to webcam identifiers
click allow
press test my cam
your photo will be visible.

Method 2
First, try to download the skype application and install in windows, then login in to skype, and check the camera quality,
screenshot-2022-10-29-185802.jpg
screenshot-2022-10-29-185919.jpg

markellos10
Star II
Thank you all .problem solved it was matter of camera drivers.
Was not installed the correct version.