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DTS Audio Processing

avn919
Star I

ZenBook UX425EA. DTS Audio Processing-It's broken.

11 REPLIES 11

@avn919 
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.

@avn919 
The relevant department needs to confirm the following with you:
 

1. Please open the UWP application [DTS Audio Processing]. Go to the Start menu, search for DTS Audio Processing, click on Settings, and then click on About DTS. Take note of the version number displayed in this interface.

2. The current version should be 1.10.15.0. 
If it is not this version, please check for DTS updates in the MS Store and verify if the issue improves.

 

Thank you.

The UWP DTS Audio Processing application version 1.10.15.0 is installed. The problem is not with it.
The problem is in the driver, see screenshot:
version 1- working
version 2- non-working

@avn919 
I have provided feedback to the technical department again.
If there are any updates, I will inform you immediately. 
Thank you.

@avn919 
Sorry for the late reply. 
After confirmation, it was found that this issue was caused by incomplete WU driver push. 
I have sent you a message, please check.
Thank you.