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Display goes on & off while power changes between battery & AC

Pyli
Star II
System: Window 10 64 bit
Battery or AC: Both
Model: Asus UX325 OLED 11th gen
Frequency of occurrence: Frequent when the power goes on & Off
Reset OS:
Screenshot or video: Can not screen grab this issue
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Detailed description: While working on the laptop, and when the ac power adaptor goes off or disconnected from the laptop, the Display goes blank for a moment and powers back on in few seconds.
I have tried to disable the panel self refresh option in the power settings, but it does not solve the problem. All the windows drivers and OS are the latest up to date.
But the problem still persist. has anyone come across this problem. I have another Asus Laptop UX425JA and that does not have this problem.

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12 REPLIES 12

Pyli
Star II
problem resolved, however not happy that this has to happen when in HDR mode

Pyli
Star II
www.tenforums.com/ tutorials/ 146838-how-turn-off-play-hdr-content-when-battery-windows-10-a.html 

the above link explains why this occurs. you will have to remove the spaces to get this to work

Blake_ASUS
Community Legend II
Hello Pyli,
It is normal that the screen would blink once when changing from AC to battery, or battery to AC.
But it is not normal like your video, that it blink so many time.
If you have any other issue, please kindly send the device to our service center for further examination.
Thank you.