brand new ux463 screenpad not working

[rpt767]

I have just purchased a UX463 i7 16Gb ram Win 10 Pro etc zenbook flip, and the screenpad does not work. It works as a touchpad to move the cursor around, plus the number pad icon works to display a number pad, but there is no option to use it as it is intended. I assumed this would just work out of the box, how naive of me. Pressing F6 only says touchpad is enabled/disabled.
Can anyone help point me in the right direction here?
Thanks

[Blake_ASUS]

Hello rpt767,
If you are still in the free returning period, please kindly contact the seller as soon as possible.
I will report this issue, but it might take a while to complete.
Thank you very much.

[rpt767]

Thank you, I will do so.

[priscila_porchi]

Hi, I'm experiencing the exact same problem as rpt767... I don't know what else to do