battery problem

[ranay_utkelbaye]

System: Windows 10
Battery or AC:
Model: Asus zen book pro 15 UX580GD
Frequency of occurrence: almost every time when I switch on my notebook
Reset OS:
Screenshot or video: N/A
========================
Detailed description：Sometimes when I switch on my computer my charge level can show 0%, it blocks and switchs off. Though in reality it should be charged, but not 0%, I never leave my computer with 0%. Then I have to switch on the charger, and it starts to charge my computer really from 0%. What could be the problem?
It is such a difficult time to give a computer for the checkup when everything is online...

[Blake_ASUS]

Hello ranay,
After you turned off the device, how long have you left it uncharged until the next time you turn on?
Before you turn off the laptop, which % is it?
Thank you.

[goal0990]

I guess every laptop has the same problem. Battery last enough to stand

[ranay_utkelbaye]

Blake_ASUS

Hello ranay,

After you turned off the device, how long have you left it uncharged until the next time you turn on?

Before you turn off the laptop, which % is it?

Thank you.

View post

Hello! Usually it is left without charging for a night. And before I leave it there could be 30-100%

[Blake_ASUS]

Hello ranay,
May you try to be more specific?
Like how many hours did you left it? 8, 10 or 12 hours?
and 30-100% is a wide range too.
Thank you very much.