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battery problem

System: Windows 10
Battery or AC:
Model: Asus zen book pro 15 UX580GD
Frequency of occurrence: almost every time when I switch on my notebook
Reset OS:
Screenshot or video: N/A
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Detailed description:Sometimes when I switch on my computer my charge level can show 0%, it blocks and switchs off. Though in reality it should be charged, but not 0%, I never leave my computer with 0%. Then I have to switch on the charger, and it starts to charge my computer really from 0%. What could be the problem?
It is such a difficult time to give a computer for the checkup when everything is online...
6 REPLIES 6

Blake_ASUS
Community Legend II
Hello ranay,
After you turned off the device, how long have you left it uncharged until the next time you turn on?
Before you turn off the laptop, which % is it?
Thank you.

goal0990
Star I
I guess every laptop has the same problem. Battery last enough to stand

Blake_ASUS

Hello ranay,

After you turned off the device, how long have you left it uncharged until the next time you turn on?

Before you turn off the laptop, which % is it?

Thank you.


View post
Hello! Usually it is left without charging for a night. And before I leave it there could be 30-100%

Blake_ASUS
Community Legend II
Hello ranay,
May you try to be more specific?
Like how many hours did you left it? 8, 10 or 12 hours?
and 30-100% is a wide range too.
Thank you very much.