System: Windows 10
Battery or AC: Battery is not charging
Model: Asus zenbook UX431F
Frequency of occurrence: Just today, even though I got the laptop on monday the 18th of May
Reset OS:
Screenshot or video:
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Detailed description：I have only got this laptop recently so I am not sure what is going on. I have tired turning the power on and off and tried different chargers to see if the charger is faulty. When I had a look at device manager, the windows AC adapter software was missing, all that is there is the Microsoft ACPI battery controls but nothing else. I am currently a student so I really need any information on this. I also cannot take out the battery since I do not have the screws to open the back panel.
