cancel
Showing results for 
Search instead for 
Did you mean: 

Audio not working on Asus Zenbook 14 earphone jack

pietyrebel
Star I
The external audio jack on my Asus Zenbook 14 has stopped working after windows 11 update. Bought a new jack. Updated drivers. still does not work. Audio only plays on laptop speakers
The earphones and jack work on other laptops

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator
pietyrebel

The external audio jack on my Asus Zenbook 14 has stopped working after windows 11 update. Bought a new jack. Updated drivers. still does not work. Audio only plays on laptop speakers

The earphones and jack work on other laptops


Audio not working on Asus Zenbook 14 earphone jack
@pietyrebel
According to what you described, I would suggest you bring back your laptop to our repair center to check the audio jack.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

antoniosgrift
Star II
Enable and reinstall the driver in the Device Manager
Type and search [Device Manager] in the Windows search bar, then click [Open]. Check the arrow next to [Audio inputs and outputs], then right-click [your speaker device] and select [Enable device]
Greetings,
Peter

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.