Asus ZenBook Pro Duo 15.6 - freeze NEED diagloses (+ Additional asking for Opinions )

[shield2142]

System : Window 11 Home
Battery or AC : When it connected to AC. ( Dosen't have much time with Using battery )
Model : UX582ZM-H2043W 
Frequency of occurrence : 1~3 Times Per Week
Reset OS : Done (Once), And I Just bought it.
Screenshot or video : https://youtu.be/dW4nHVgHZu4
========================
Detailed description：It sometimes completely freeze so that forcing me to long push power button (Even ctrl+shift+Esc dosen't work). And it occurs not even when I play game, but also when I browse File Explorer.
So What I am wondering --> Is [RTX 3060 for laptop] not enough for running 4K Display in stable way?

[Falcon_ASUS]

shield2142

1. System : Window 11 Home
2. Battery or AC : When it connected to AC. ( Dosen't have much time with Using battery )
3. Model : UX582ZM-H2043W 
4. Frequency of occurrence : 1~3 Times Per Week
5. Reset OS : Done (Once), And I Just bought it.
6. Screenshot or video : https://youtu.be/dW4nHVgHZu4

========================

Detailed description：It sometimes completely freeze so that forcing me to long push power button (Even ctrl+shift+Esc dosen't work). And it occurs not even when I play game, but also when I browse File Explorer.

So What I am wondering --> Is [RTX 3060 for laptop] not enough for running 4K Display in stable way?

Asus ZenBook Pro Duo 15.6 - freeze NEED diagloses (+ Additional asking for Opinions )

@shield2142
What is the BIOS version and system version you are currently using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running? - Microsoft SupportDoes the problem only happen when connected to the external monitor?
Or does it happen in all usage situations?
Since the video seems to be unplayable, could you please confirm again?
Sorry for any inconvenience it may be caused. 

[shield2142]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/66083/asus-zenbook-pro-duo-15-6-freeze-need-diagloses-additio...

@shield2142

What is the BIOS version and system version you are currently using?

https://www.asus.com/support/FAQ/1030673/

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

Does the problem only happen when connected to the external monitor?

Or does it happen in all usage situations?

Since the video seems to be unplayable, could you please confirm again?

Sorry for any inconvenience it may be caused. 

View post

▶ What is the BIOS version and system version you are currently using?
[ Microsoft Window 11 Home 64bit 10,0,,22621 ]
FirmWare Information:
Release date = 20220516
Version = UX582ZM.302

System Type = 64bit operating system, x64 processor

Window Specification :
OS bulid = 22621.819
Experience = Windows Feature Experience Pack 1000.22636.1000.0

▶ Does the problem only happen when connected to the external monitor?
No, I have ever connected to any External Monitors. It Only occurs when using Main Monitor & Screen Pad Plus.
And It seems to happend in all usage situation maybe.
There are some "usage" when The [Freezing Problem] Occured.
1) Playing Lost Ark (MMORPG) at Main screen, and watching Youtube on ScreenPad Plus.
2) "Google Chrome + File Explorer + Window Command Console" on Main display, and nothing on screen pad plus.
3) Youtube Chrome (ScreenPad Plus) --> Add PUBG online (Main display) --> Add GeForce Experience Overlay_alt+z (Main Display) --> GOT FROZEN

▶ Since the video seems to be unplayable, could you please confirm again?
I just uploaded video(4K) this morning, so it might be on process when you try to watch. It will be avaliable soon.

[Turbonetics]

Can you open MyAsus to monitor what is the temperature of your laptop when problem appear?

[Falcon_ASUS]

shield2142

https://zentalk.asus.com/en/discussion/comment/237580#Comment_237580

▶ What is the BIOS version and system version you are currently using?

[ Microsoft Window 11 Home 64bit 10,0,,22621 ]

FirmWare Information:

Release date = 20220516

Version = UX582ZM.302

System Type = 64bit operating system, x64 processor

Window Specification :

OS bulid = 22621.819

Experience = Windows Feature Experience Pack 1000.22636.1000.0

▶ Does the problem only happen when connected to the external monitor?

No, I have ever connected to any External Monitors. It Only occurs when using Main Monitor & Screen Pad Plus.

And It seems to happend in all usage situation maybe.

There are some "usage" when The [Freezing Problem] Occured.

1) Playing Lost Ark (MMORPG) at Main screen, and watching Youtube on ScreenPad Plus.

2) "Google Chrome + File Explorer + Window Command Console" on Main display, and nothing on screen pad plus.

3) Youtube Chrome (ScreenPad Plus) --> Add PUBG online (Main display) --> Add GeForce Experience Overlay_alt+z (Main Display) --> GOT FROZEN

▶ Since the video seems to be unplayable, could you please confirm again?

I just uploaded video(4K) this morning, so it might be on process when you try to watch. It will be avaliable soon.

View post

@shield2142
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.