ASUS ZenBook Pro 15 - MAJ Screenpad 2.0 Upgrade Tools Error 1001

[elodiemartos007]

System: windows 11
Battery or AC: -
Model: UX580GE
Frequency of occurrence:
Reset OS: yes
Screenshot or video:
========================
Detailed description：
Hello,
I open a new topic about that because don't if the last function.
My computer work with screenpad 1.0 but since upgrade windows 11, not working.
I try to reinstall with fresh Windows but i lost the app Screenpad toolbar and launcher. And same problem, error 1001 when i try to install the upgrade tool 2.0.

So can you confirm me that downgrade of the bios (312 install on my zenbook) can resolve the problem ?
Thanks for your help, it's crazy this bug !

[Falcon_ASUS]

elodiemartos007

1. System: windows 11
2. Battery or AC: -
3. Model: UX580GE
4. Frequency of occurrence:
5. Reset OS: yes
6. Screenshot or video:

========================

Detailed description：

Hello,

I open a new topic about that because don't if the last function.

My computer work with screenpad 1.0 but since upgrade windows 11, not working.

I try to reinstall with fresh Windows but i lost the app Screenpad toolbar and launcher. And same problem, error 1001 when i try to install the upgrade tool 2.0.

So can you confirm me that downgrade of the bios (312 install on my zenbook) can resolve the problem ?

Thanks for your help, it's crazy this bug !

ASUS ZenBook Pro 15 - MAJ Screenpad 2.0 Upgrade Tools Error 1001

@elodiemartos007
Please try the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix the ScreenPad 2.0 problems when it is not working properly o...Thank you.

[elodiemartos007]

Hello, already done ! But not work. I have tried all troubleshooting on ASUS.
Each time, computer tell it want the OS who comes with ASUS.
That's why i ask if this topic work : https://zentalk.asus.com/en/discussion/29934/asus-zenbook-pro-15-screenpad-2-0-upgrade-tools-error-1...
I tried a recovery too, i tried to put windows 10 on another partition disk.
Someone can send me the app ASUS SCREENPAD LAUNCHER and ASUS SCREENDPAD TOOLBAR ?
Not available on Microsoft Store at all.

[Falcon_ASUS]

elodiemartos007

Hello, already done ! But not work. I have tried all troubleshooting on ASUS.

Each time, computer tell it want the OS who comes with ASUS.

That's why i ask if this topic work : https://zentalk.asus.com/en/discussion/29934/asus-zenbook-pro-15-screenpad-2-0-upgrade-tools-error-1...

I tried a recovery too, i tried to put windows 10 on another partition disk.

Someone can send me the app ASUS SCREENPAD LAUNCHER and ASUS SCREENDPAD TOOLBAR ?

Not available on Microsoft Store at all.

View post

@elodiemartos007
If the problem still exists,  I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.