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When you turn on the laptop - Fingerprint scanner does not work.

Rising Star II

When I turn on the laptop, I can't unlock it with my fingerprint, the scanner doesn't react at all...


When you reboot the device, or unlock it - there are no problems, everything works!

OS Build 22621.1413

The version of the fingerprint driver, I don’t know where to look, the driver was installed through Windows Update.



You can go to the device manager to confirm the driver of the fingerprint device. 
Please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix Fingerprint recognition problem 
Sorry for any inconvenience it may be caused. 

Yes, my driver version is up to date (V3.5.12201.11001)

The registry also provides the necessary rights.

Yesterday I deleted my prints, and added a new one.

And I noticed that now when you turn it on, the scanner works, then it does not work.
50 to 50...

It seems to me that the service responsible for the scanner either has time to turn on or not ...

If the problem still occurs sporadically,  I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information: 

Also you can contact the local service center for help.
The following is the contact information: 

Sorry for any inconvenience it may be caused.

I do not see the point of contacting the service center, this is a software problem.

It's just that the service does not always have time to start, and because of this it does not always work.

I haven't had any problems with it since Friday, today it didn't work again.