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Vivobook 15(X515) is unstable while connecting to 5GHZ (mobile hotspot)

sidarya31
Rising Star II

Sometimes it doesn't search my phone's 5GHZ network and sometimes it connects and disconnects after 10 to 15secs. 

5 REPLIES 5

Falcon_ASUS
Moderator
Moderator

@sidarya31 
Is it the same situation if it is connected to other 5Ghz network/router?
If the problem persists, please refer to the following FAQ for troubleshooting.
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems 
Sorry for any inconvenience it may be caused.

yes, it is same with WIFI router too, but less frequent than mobile hotspot. Please do something its very annoying to face such issues.

@sidarya31 
If you connect to other networks and have the same situation, it may be a problem with the network card driver or hardware. 

Please try the following FAQ for troubleshooting. 
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems 

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ 
Sorry for any inconvenience it may be caused.

sidarya31
Rising Star II

It always shows 'Connecting' but couldn't be able to connect to mobile hotspot (5GHZ), i own Asus ZenFone 5Z.