Unknown problem with display (Vivobook Pro 15 OLED)

[sheeshkin]

System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
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Detailed description：
I've described my problem in this discussion:

sheeshkin

1. System: Windows 11
2. Battery or AC:
3. Model: Vivobook Pro 15 OLED M3500QC
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.

I've done all recommendations from costumer supporters and internet sources.

https://us.v-cdn.net/6031231/uploads/YB1Q8NZ9L19A/dscf6794-civvtbyn.mp4

Vivobook OLED display issue (color shifting/flashing)

After more than a month of repairing (screen matrix was replaced in local authorized service center) the problem with the display still exists. The phenomenon is not caused by a matrix defect.
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.
UPD: This is not a PWM effect because I see the phenomenon on 100% dsiplay brighness.

[sheeshkin]

destel

https://zentalk.asus.com/en/discussion/comment/223646#Comment_223646

If by removing a piece of software, the problem stops occurring, then that proves it is a software bug (something wrong with Asus' code or interference of Windows' or other code with Asus' software) and not a hardware defect (meaning that we don't need to replace the OLED screen, we just need better code).

Something within MyAsus software that controls the color and temperature of the display is causing this instability (flickering/flashing) or incompatibility with other software (e.g. by Windows, AMD) which control the display.

This happens on brightness levels above 60%. So, it is unrelated to PWM dimming, which only happens on brightness levels below 60%.

And my model doesn't even have a dedicated GPU, so there's nothing going on there.

I will try to record it too and send it to Asus.

View post

Okay.
Please keep us all unformed about your appeal.

[sheeshkin]

I was in the shop today and just took a look at the Vivobook 16X and ExpertBook with OLED matrixes.
I haven't noticed any issues with screen on them (I've checked that MyASUS installed and Splendid works). On every rate of brightness displays looked fine with no flashes/flickers/color shiftings etc.
Vivobook 16X was with AMD Radeon Graphics and Nvidia RTX3050Ti (my laptop has AMD Radeon Graphics and Nvidia RTX 3050). Both has Windows 11, same chipset and graphics drivers. So it's quite similar laptops. The difference is in display resolution but I don't think it can effect.
I really have no idea what's the problem with our examples. And I can't understand if it's software problem why different examples have different conditions.
I will wait till new versions of MyASUS and Splendid release and if this problem will not be eliminated I take laptop to the service center again to ask for refund.

[D_IMAN]

sheeshkin

I was in the shop today and just took a look at the Vivobook 16X and ExpertBook with OLED matrixes.

I haven't noticed any issues with screen on them (I've checked that MyASUS installed and Splendid works). On every rate of brightness displays looked fine with no flashes/flickers/color shiftings etc.

Vivobook 16X was with AMD Radeon Graphics and Nvidia RTX3050Ti (my laptop has AMD Radeon Graphics and Nvidia RTX 3050). Both has Windows 11, same chipset and graphics drivers. So it's quite similar laptops. The difference is in display resolution but I don't think it can effect.

I really have no idea what's the problem with our examples. And I can't understand if it's software problem why different examples have different conditions.

I will wait till new versions of MyASUS and Splendid release and if this problem will not be eliminated I take laptop to the service center again to ask for refund.

View post

Have you looked at what versions of drivers\bios\my asus\splendid and ASUS System Control Interface
installed in those instances?

[sheeshkin]

Yes, as I explained all versions are the same as on my laptop.

[D_IMAN]

Hmm, what could it be...