ASUS - ZenTalk

marco_asus · ‎12-06-2020

Hi everyone,

I have two questions for you. I have recently bought a VivoBook. Below you can find some specs.

The idle temperature of the laptop is 40 C. When I simply start browsing, temperatures go up to 45/50 (sometimes 60). The fans kick in and the temperature decreases. Is it normal that the fans need to start even if I am just searching for 'asus support' on google. It might be a normal behavior, but I did not experience it with my old laptop. What can you tell me about that.
About the fans. From time to time, I the fans bearings are running badly: listen to these grinding sounds: https://sndup.net/3tbf. It does not happen very often, though. Is this a common problem or expected? I am a little bit sad, because I bought this laptop during Black Friday and I actually like it. But there are some issues...
Please let me know what you think!

Specs:

Asus Model: X512DA
Processor: AMD Ryzen 5 3500U
RAM: 8gb
GPU: AMD Radeon Vega Mobile

RAJU_MSC_MATHEM · ‎12-06-2020

marco.asus
Hi everyone,
I have two questions for you. I have recently bought a VivoBook. Below you can find some specs.
The idle temperature of the laptop is 40 C. When I simply start browsing, temperatures go up to 45/50 (sometimes 60). The fans kick in and the temperature decreases. Is it normal that the fans need to start even if I am just searching for 'asus support' on google. It might be a normal behavior, but I did not experience it with my old laptop. What can you tell me about that.
About the fans. From time to time, I the fans bearings are running badly: listen to these grinding sounds: https://sndup.net/3tbf. It does not happen very often, though. Is this a common problem or expected? I am a little bit sad, because I bought this laptop during Black Friday and I actually like it. But there are some issues...
Please let me know what you think!
Specs:
Asus Model: X512DA 
Processor: AMD Ryzen 5 3500U
RAM: 8gb
GPU: AMD Radeon Vega Mobile 
Temperatures and Fans

at present , go to service center, ask technician to check laptop fan and cpu heat

Blake_ASUS · ‎12-06-2020

Hello Marco,
Since your device is new, Please kindly check if the BIOS and Windows update have been completed.
It may be running in the background and requires a few reboot to complete the all the update.
Then we can check if the device fan is acting as expected.
Thank you.