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Screen refresh rate suddenly poor

vissera
Star I
System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
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I have a Asus X515J which over the period of 1 day will lose for a small period the screen and when it comes up and you scroll it takes the screen approx 1 to 2 sec to recover. Communicated with ASUS and all they say is that I should wipe my HD and re-install from scratch. Do they realize how long it takes to get everything back on a PC and then there is no guarantee that it will work!! Anybody else with this problem?
3 REPLIES 3

vissera
Star I
I do not see the video I attached?

vissera
Star I
Attached the behavior of the screen after it has lost screen display for a short time

Falcon_ASUS
Moderator
Moderator
vissera

https://us.v-cdn.net/6031231/uploads/F0AOCPZARJRA/asusscreen.mp4

Attached the behavior of the screen after it has lost screen display for a short time


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@vissera
Does this happen only when reading emails?
Have you tried to reinstall the graphics card driver?
Thank you.