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Repost - Webcam Error

thecoolgeek
Star I
Battery or AC: Battery
Model: Vivobook S512FLC
Frequency of occurrence: Random
Screenshot or video: Attached
System: ASUS Vivobook S512FLCS========================
Detailed description:This is a repost as I was having issues with a previous post that eventually closed. When the AC Adapter is plugged in on Windows 11, I normally will see grey lines and a green flicker randomly flash on my screen. I updated the BIOS on my computer to the version released in May 2021 and updated the graphics, camera, and chipset drivers. I also sent it in for repair to an ASUS repair center and they replaced the applicable parts. However, when I have manycam virtual webcam running in the background and select it as an option (instead of the normal webcam) when joining a video chat, then there is no issue. When I use manycam by itself, the problem still exists. This issue is not present on Ubuntu (a distribution of Linux). I have contacted Microsoft numerous times and they have not provided a working solution. How do I fix this issue?

Previous post: https://zentalk.asus.com/en/discussion/59196/when-my-ac-adapter-is-plugged-in-there-are-grey-lines-a...
Find video here: https://zentalk.asus.com/en/discussion/20761/grey-lines-and-green-flicker-on-webcam-when-using-ac-po... or https://us.v-cdn.net/6031231/uploads/ww_attachments/201912/09/093709j4nppk424p3yzxz0.gif
7 REPLIES 7

thecoolgeek
Star I
@Falcon_ASUS I already sent my computer in for repair at an ASUS Repair Center. They did not fix the issue.

Falcon_ASUS
Moderator
Moderator
thecoolgeek

@Falcon_ASUS I already sent my computer in for repair at an ASUS Repair Center. They did not fix the issue.


View post
@thecoolgeek
We understand that you have sent in for repairs before. However, due to your current situation and our understanding, the BIOS is up to date. If lines appear on the camera screen, we may have to check the camera again. Sorry for any inconvenience it may be caused. 

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.