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Product Registration Failed: Product is already registered

System: ASUS laptop
Battery or AC: both
Model: TUF A15 (2022)
Frequency of occurrence: Product Registration Failed: Product is already registered
Reset OS: WINDOWS 11
Screenshot or video:
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Detailed description:I recently bought an unsealed ASUS TUF A15 from a retailer. It seems like the previous owner already registered the laptop. I would like to change it to my account.
screenshot-2022-07-27-212332.png

65 REPLIES 65

Falcon_ASUS
Moderator
Moderator
ssk21

I registered my New Laptop with wrong email-id and Now I am trying to register it with my email-ID , it says the serial number is already registered. How do I register this product with my email-ID ?


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sandeepahewage

capture-png.png

I have the same problem


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nicozengraph

Hello, I have same issue here, can't register my zenfone 7 pro just bought today, or says already register.

Thank you in avance for your help.


View post
@ssk21 , @sandeepahewage , @nicozengraph
I have sent you a message, please check.
Thank you.

alvinyew99
Star I
Hello, my ROG Flow X16 shows "Product registration failed: product is already registered" when I tried to register. Kindly help! Thanks in advance!

Falcon_ASUS
Moderator
Moderator
alvinyew99

Hello, my ROG Flow X16 shows "Product registration failed: product is already registered" when I tried to register. Kindly help! Thanks in advance!


View post
@alvinyew99
I have sent you a message, please check.
Thank you.

ale_sgt
Star I
Hello, same for my motherboard (Rog Strix X570-F) and GPU (Rog Strix Rtx 3080).
"This serial number is already registered".
Please help, thanks!

Falcon_ASUS
Moderator
Moderator
ale_sgt

Hello, same for my motherboard (Rog Strix X570-F) and GPU (Rog Strix Rtx 3080).

"This serial number is already registered".

Please help, thanks!


View post
@ale_sgt
Here we mainly discuss the issues/questions related to ASUS laptop.
For your Motherboard questions, I suggest you contact our local call center to have further assistance.
Please refer to below and find the link of local call center.
Contact Us | ASUS Sorry for any inconvenience it may be caused.