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No wifi on vivobook x1605za-mb321

pacinko
Star I

So i have  vivobook x1605za-mb321 that comes without OS. I'v installed windows 11 (also tried windows 10) multiple times and tried all available drivers and updates but have no wifi connectivity (no addapters in "more network adapter options). I'v tried network reset, turning on WLAN autoconfig in services.

Also tried this commands:

netsh int ip reset
netsh advfirewall reset
netsh winsock reset
ipconfig /flushdns
ipconfig /release
ipconfig /renew

Nothing worked but there is wifi switcher in bios.

2 REPLIES 2

pacinko
Star I
 

@pacinko
Based on your description, it seems that there is a hardware issue with the laptop's wireless network card.
I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.