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New VivoBook K513E Crashes, Screen Pixelates

ag1
Star I

‎12-31-2021 12:35 AM

System: Wimdows 10
Battery or AC: n/a
Model: K513E
Frequency of occurrence: Random, sometimes frequent.
Reset OS: Original OEM Windows 10, unadulterated.
Screenshot or video: Video of screen view.
========================
Detailed description：VivoBook crashes, the display becomes a horizontal pattern of digitized pixels, the computer freezes. The computer is defective straight out of the box, with stock OEM software. While browsing the internet with MS Edge, the laptop just freezes up and the screen turns into a digitized mess of pixels. Video of result is attached. Store refuses to return and refund the day after purchase. What kind of product guarantee does ASUS provide?

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3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

‎01-02-2022 10:27 PM

ag1
  1. System: Wimdows 10
  2. Battery or AC: n/a
  3. Model: K513E
  4. Frequency of occurrence: Random, sometimes frequent.
  5. Reset OS: Original OEM Windows 10, unadulterated.
  6. Screenshot or video: Video of screen view.

========================

Detailed description：VivoBook crashes, the display becomes a horizontal pattern of digitized pixels, the computer freezes. The computer is defective straight out of the box, with stock OEM software. While browsing the internet with MS Edge, the laptop just freezes up and the screen turns into a digitized mess of pixels. Video of result is attached. Store refuses to return and refund the day after purchase. What kind of product guarantee does ASUS provide?

https://us.v-cdn.net/6031231/uploads/AR6MNPQX2CPS/20211231-asusvivobook.mp4


New VivoBook K513E Crashes, Screen Pixelates
@ag1
Does the phenomenon reflected continue to occur?
Have the BIOS and display driver used have been updated to the latest?
I have sent a message to you, please check.
Sorry for any inconvenience it may be caused. 
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ag1
Star I

‎01-03-2022 07:59 AM

Falcon_ASUS

https://zentalk.asus.com/en/discussion/56682/new-vivobook-k513e-crashes-screen-pixelates

@ag1

Does the phenomenon reflected continue to occur?

Have the BIOS and display driver used have been updated to the latest?

I have sent a message to you, please check.

Sorry for any inconvenience it may be caused. 


View post
Thank you for your input. I did solve the problem. It turned out to be the 8GB of add RAM is not compatible with the laptop. At the time of purchasing the laptop, I bought extra RAM, Patriot 8GB, 3200MHz RAM. Its just not compatible.
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Falcon_ASUS
Moderator
Moderator

‎01-03-2022 06:31 PM

ag1

https://zentalk.asus.com/en/discussion/comment/199797#Comment_199797

Thank you for your input. I did solve the problem. It turned out to be the 8GB of add RAM is not compatible with the laptop. At the time of purchasing the laptop, I bought extra RAM, Patriot 8GB, 3200MHz RAM. Its just not compatible.


View post
@ag1
Okay. Thank you for your continued support and patronage.
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