New VivoBook K513E Crashes, Screen Pixelates

ag1ag1 Level 1
edited February 3 in VivoBook
  1. System: Wimdows 10
  2. Battery or AC: n/a
  3. Model: K513E
  4. Frequency of occurrence: Random, sometimes frequent.
  5. Reset OS: Original OEM Windows 10, unadulterated.
  6. Screenshot or video: Video of screen view.


Detailed description:VivoBook crashes, the display becomes a horizontal pattern of digitized pixels, the computer freezes. The computer is defective straight out of the box, with stock OEM software. While browsing the internet with MS Edge, the laptop just freezes up and the screen turns into a digitized mess of pixels. Video of result is attached. Store refuses to return and refund the day after purchase. What kind of product guarantee does ASUS provide?


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