10-05-2024 10:48 PM
10-06-2024 05:32 PM
@rasik
If the issue you are experiencing is a malfunctioning webcam, we recommend referring to the following FAQ for troubleshooting steps.
[Windows 11/10] Troubleshooting - Camera problem
Sorry for any inconvenience it may be caused.
10-06-2024 05:32 PM
@rasik
If the issue you are experiencing is a malfunctioning webcam, we recommend referring to the following FAQ for troubleshooting steps.
[Windows 11/10] Troubleshooting - Camera problem
Sorry for any inconvenience it may be caused.
10-07-2024 07:06 AM
Hi,
Thank you for your previous suggestion. I followed all the troubleshooting steps listed in the [Windows 11/10] Camera problem FAQ, including:
Unfortunately, the issue persists, and the glitching continues only when using the Camera app. The webcam works fine when accessed through a browser or third-party applications, but it flickers heavily when using the default Camera app (as shown in the attached screenshot).
My laptop model is ASUS Vivobook 16X K3605ZU-MB541WS, and my BIOS version is K3605ZU.305 (dated 24-05-2024). I suspect it might be a driver or app-specific issue.
Please advise on the next steps or if there is an official fix available for this.
Thank you for your assistance!
Best regards,
Rasik
10-07-2024 05:30 PM
@rasik
Could you please provide the current system version (operating system build number) and camera driver version of your laptop?
Additionally, I have sent you a message, please check.
Sorry for any inconvenience it may be caused.