i cannot download my asus app for free pls help

[chimitzee2014]

System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：

[Falcon_ASUS]

chimitzee2014

1. System:
2. Battery or AC:
3. Model:
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed description：

i cannot download my asus app for free pls help

@chimitzee2014
Could you please tell me your product model and if there is any error screenshot you can provide me for confirmation?

[chimitzee2014]

your my asus app is requiring redeem code to download. I dont have any code
pls hepl me in downloading it for free

[chimitzee2014]

product model s433ea
vivobook s series

[Falcon_ASUS]

chimitzee2014

product model s433ea

vivobook s series

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@chimitzee2014
Are you unable to download all the apps, or only the ASUS app?
I have sent you a message, please check.
Thank you.