11-09-2020 01:17 PM - last edited on 01-16-2024 12:30 AM by ZenBot
Quarter
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No
Last edited by Quarter on 2019/12/9 09:37
As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.
This is a brand new laptop that I removed from the box yesterday.
I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Grey lines and green flicker on webcam when using AC power
11-18-2020 06:41 AM
11-18-2020 05:22 PM
DillonSHello DillonS,
- System: Windows 10 Home
- Battery or AC: AC
- Model: VivoBook S512FL-PH77
- Frequency of occurrence: Always when plugged in, no occurrence when running on Battery
- Reset OS: No
- Screenshot or video: see below
https://us.v-cdn.net/6031231/uploads/R16CSKX7643P/greyline.mp4
https://us.v-cdn.net/6031231/uploads/5SN56SS9ZJV6/greenflicker.mp4
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11-18-2020 10:38 PM
Blake_ASUSThank you @Blake_ASUShttps://zentalk.asus.com/en/discussion/comment/133892#Comment_133892
Hello DillonS,
Please check your PM.
Thank you so much.
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