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Grey lines and flicker on webcam when on AC power (S430FN)

Hellbender
Star I
System:
Battery or AC: AC
Model: VivoBook S430FN-EB136T
Frequency of occurrence: Always
Reset OS: Windows 10
Screenshot or video: see below
========================
Detailed description:I am also experiencing the camera flickering issue when connected to AC power.

Quarter
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37


As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success.

This is a brand new laptop that I removed from the box yesterday.




I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
Grey lines and green flicker on webcam when using AC power

I currently have the latest BIOS installed.

image.png

Video of the flickering (clearly visible at 00:31), happens more frequently when there is a lot of CPU usage:


@Blake_ASUS
7 REPLIES 7

DillonS
Star I
System: Windows 10 Home
Battery or AC: AC
Model: VivoBook S512FL-PH77
Frequency of occurrence: Always when plugged in, no occurrence when running on Battery
Reset OS: No
Screenshot or video: see below
@Blake_ASUS

Blake_ASUS
Community Legend II
DillonS
  1. System: Windows 10 Home
  2. Battery or AC: AC
  3. Model: VivoBook S512FL-PH77
  4. Frequency of occurrence: Always when plugged in, no occurrence when running on Battery
  5. Reset OS: No
  6. Screenshot or video: see below

@Blake_ASUS

https://us.v-cdn.net/6031231/uploads/R16CSKX7643P/greyline.mp4

https://us.v-cdn.net/6031231/uploads/5SN56SS9ZJV6/greenflicker.mp4


View post
Hello DillonS,
Please check your PM.
Thank you so much.

DillonS
Star I
Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/133892#Comment_133892

Hello DillonS,

Please check your PM.

Thank you so much.


View post
Thank you @Blake_ASUS
Appreciate the prompt response and assistance.

Kind Regards,