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Display failure. Vertical white lines or dots

cristian9918
Star I
System: Windows 10
Battery or AC: Battery
Model: X505Z
Frequency of occurrence: Every time it turns on
Reset OS: Yes, 02/02/2021
Screenshot or video:
========================
Detailed description:
Hello everyone.
I have had a problem for a long time with my laptop screen. I will describe what happens.
I turn on the normal laptop, and lines or small dots appear on the screen, they do not let me see anything, nor does it load (like the image). After a few hours, it passes faster when I put blank images or videos in full screen, it is solved, but not completely, the white lines decrease.
After more hours, the problem is completely resolved, but after the screen turns off, the white lines reappear.
When I stream content via HDMI, it works on the other screen normally.
What I can do? Buy a new screen?
image-2021-03-13-185713.png
screenshot-2021-03-13-184652.png

3 REPLIES 3

RAJU_MSC_MATHEM
Zen Master I
cristian9918
  1. System: Windows 10
  2. Battery or AC: Battery
  3. Model: X505Z
  4. Frequency of occurrence: Every time it turns on
  5. Reset OS: Yes, 02/02/2021
  6. Screenshot or video:

========================

Detailed description:

Hello everyone.

I have had a problem for a long time with my laptop screen. I will describe what happens.

I turn on the normal laptop, and lines or small dots appear on the screen, they do not let me see anything, nor does it load (like the image). After a few hours, it passes faster when I put blank images or videos in full screen, it is solved, but not completely, the white lines decrease.

After more hours, the problem is completely resolved, but after the screen turns off, the white lines reappear.

When I stream content via HDMI, it works on the other screen normally.

What I can do? Buy a new screen?

image-2021-03-13-185713.png

screenshot-2021-03-13-184652.png


Display failure. Vertical white lines or dots
is same problems happens in bios display mode and in Safemode also.

Blake_ASUS
Community Legend II
Hello Cristian,
Please kindly send your device to our service center for further examination.
Thank you.

walya
Star III
if it is still in the warranty period, take it to the ASUS Service center, if it has run out, just buy a new one