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Cannot Turn on with Battery

Readit
Star I

System: Win 10 v 21H2
Battery or AC:
Model: E410M
Frequency of occurrence: just recently
Reset OS:
Screenshot or video:
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Hi, I already use my E410MA for 3 years now. There is no issue until yesterday. I accidentally let my battery run out when using for exporting PowerPoint into video. Then I plug in the charger. When I my laptop on, the app still opening. Then I continue to use it until it fully charge then I unplug the charger and my laptop turned off. I tried to turn it on again without cable and it won't turn on. Usually the battery still able to hold for 3-4 hours depend on the usage.

Right now, when plugged in, the battery light indicator blinking orange, and the battery indicator on the task bar show 100% fully charged. No sign of life detected when unplugged.

My previous laptop, also have battery issue but it loses its capacity overtime until it can only hold for like 15 min or so, but this one just happened suddenly.

Is this a software problem, or should I replace the battery?

_______________
Indonesian
1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Readit 
It is recommended to refer to the following FAQ for troubleshooting.

[Notebook/Desktop/AIO/MiniPC] Troubleshooting - Computer Boot Failure or No Display After Boot (Blac...
If the issue persists after following the FAQ steps, it is advisable to send it for repair and diagnostics.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.