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Brand New Asus Computer Screen went black

ianjskirby
Star I
System: Windows 10
Battery or AC: ?
Model: ASUS VivoBook K571 Laptop, 15.6
Frequency of occurrence: Firs time
Reset OS: Tried.
Screenshot or video:
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Detailed description:Just received this computer today. It was working fantastic for a few hours but in the middle of using it, the primary screen has gone black and now the computer will not detect its' own screen. It only works on a monitor. I have tried resetting, restarting, and trying to connect to display but it is not working.
1 REPLY 1

Blake_ASUS
Community Legend II
Hello ianjskirby,
Please kindly contact the shop or seller as soon as possible.
Thank you.