01-11-2023 08:56 AM
I bought an Asus X515JAB laptop a month ago. 2 weeks ago it starts randomly restarting and boots bios. Then i can boot windows 11 with save changes and exit. The laptop doing this once a day or 2 days. What can I do? Please help! THX!
01-11-2023 04:44 PM
@roller
Are your BIOS and system updated to the latest?
Or please go to BIOS, load bios default.
Thank you.
01-12-2023 05:30 AM
Yes, both updated
01-12-2023 05:21 PM
May I ask if the memory you are using is originally attached to you by us? Or is the memory you are using an additional purchase?
If you have purchased additional memory and installed it, I would suggest that you remove this memory first to confirm whether there is a compatibility problem.
Sorry for any inconvenience it may be caused.
01-12-2023 11:11 PM
Everything is the original, a completely new laptop