11-25-2021 08:26 AM
11-25-2021 07:12 PM
- System: Windows 11
- Battery or AC: Both
- Model: Vivobook S15 S532
- Frequency of occurrence: Continuous
- Reset OS: Yes
- Screenshot or video: Cannot post due to the nature of defect
Detailed description: Laptop is getting restarted after a Blue Screen error when it is put in Sleep Mode. I shared the MiniDump file generated in Windows folder to a member of Microsoft Community. It was analyzed and found to be a problem with the sound driver Intel Smart Sound Technology for USB Audio that is part of the Intel Iris Xe Graphics display adapter.
I had connected Logitech HM370 headset which uses this Sound Driver when the laptop was put in Sleep mode. If I remove the headset and put the system in Sleep Mode then the issue does not occur.
Seems the Sound Driver of Intel needs to be updated for Windows 11.
Asus Vivobook S15 S532 - Windows 11 - BSOD occurring when laptop is put in Sleep mode
11-26-2021 12:29 AM
11-28-2021 11:26 PM
Yes, I tried with another USB headset of Sennheiser and the same issue is observed. System and sound version below:
11-29-2021 12:37 AM