This widget could not be displayed.
This widget could not be displayed.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ASUS VivoBook Pro: broken hinge?

mickyjhon601
Star I

‎11-30-2021 12:42 PM

I just realized that when I close my laptop the right side of the back part of the screen remains lifted and it makes an awful crack noise if I try to open/close it. I also noticed that the bezel on the same side is slightly detached as well. What do you think is the problem and can it be easily fixed? The laptop has never been dropped so I don't understand how this has happened.
0 Kudos
5 REPLIES 5

RAJU_MSC_MATHEM
Zen Master I

‎12-01-2021 03:55 AM

mickyjhon601

I just realized that when I close my laptop the right side of the back part of the screen remains lifted and it makes an awful crack noise if I try to open/close it. I also noticed that the bezel on the same side is slightly detached as well. What do you think is the problem and can it be easily fixed? The laptop has never been dropped so I don't understand how this has happened.


ASUS VivoBook Pro: broken hinge?
This issue can be corrected, only if you take your laptop to the nearest Asus service center.
I don't have your model laptop.
0 Kudos

Falcon_ASUS
Moderator
Moderator

‎12-02-2021 07:13 PM

mickyjhon601

I just realized that when I close my laptop the right side of the back part of the screen remains lifted and it makes an awful crack noise if I try to open/close it. I also noticed that the bezel on the same side is slightly detached as well. What do you think is the problem and can it be easily fixed? The laptop has never been dropped so I don't understand how this has happened.


ASUS VivoBook Pro: broken hinge?
@mickyjhon601
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ .Sorry for any inconvenience it may be caused. 
0 Kudos

mickyjhon601
Star I

‎12-04-2021 06:38 AM

mickyjhon601

I just realized that when I close my laptop the right side of the back part of the screen remains lifted and it makes an awful crack noise if I try to open/close it. I also noticed that the bezel on the same side is slightly detached as well. What do you think is the problem and can it be easily fixed? The laptop has never been dropped so I don't understand how this has happened.


ASUS VivoBook Pro: broken hinge?
RAJU.MSC.MATHEMATICS

https://zentalk.asus.com/en/discussion/55676/asus-vivobook-pro-broken-hinge

This issue can be corrected, only if you take your laptop to the nearest Asus service center.

I don't have your model laptop.


View post
Thanks for the response. I will follow that
0 Kudos

sreejithag96
Star I

‎12-04-2021 07:22 AM

Asus vivobook has the worst build quality have faced the same issue and
even on warranty service center denied to get it fixed under warranty
had to follow for around around 4 months to get it fixed
I will never but any Asus product in my life
even after the service their freaking bios update crippled my laptop performance and now the laptop is not usable more than 3 hours it will lock to 0.4GHZ cpu speed Asus don't bother to fixing it.
I have visited their freaking service center and the morons don't understand anything they simply reinstalled windows and the issue was fixed for sometime now its back i strongly feel it bios bug i know atleast 10 users of the same model having the exact same issue
Asus is worthless never buying any asus products
0 Kudos
Youtube support channel