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Asus Vivobook 14 screen issue

KimGB
Star I

Hi I have an ASUS Vivobook 14 (1yr old) but from time to time, if i walk away from my laptop, it goes into sleep mode, and then i'm not able to wake it up, it just has a black screen with a white cursor - the cursor moves but the screen remains black.  I have to hard reset it to get it started again.  Does anyone know why that is and what i can do to fix it? 

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@KimGB
Based on your description, it appears to be a system error. I recommend taking the time to back up your data and then restoring the system to its factory settings. 
[Windows 11/10] How to reset the PC

Sorry for any inconvenience it may be caused.