Subject: Complaint Regarding Defective ASUS ROG 5s Mobile – Repeated Motherboard Failure
Respected Sir/Madam,
I am writing to file a formal complaint regarding my ASUS ROG 5s mobile phone (Serial Number: M9AIGF003500H57) which has experienced a repeated motherboard failure, indicating a potential manufacturing defect.
Details:
Name: Venkatesh Koli
Phone Model: ASUS ROG 5s
Serial Number: M9AIGF003500H57
Purchase Date: [Insert Date if available]
Service History:
First motherboard failure: After 1 year of use.
Second motherboard failure: Again after 1 year.
Current Status: Device is now out of warranty, and your service center is demanding ₹30,000 for repairs.
This is the second time the motherboard has failed with the same issue. As a customer, I believe this points to a clear manufacturing defect, not normal wear and tear. Despite my repeated complaints, the issue has not been resolved, and I am being asked to pay again for a known defect.
My Request:
I request free replacement or repair of the motherboard, as this is a recurring issue caused by a product fault, not misuse or external damage. As per the Consumer Protection Act, selling defective products and refusing resolution constitutes unfair trade practice.
If I do not receive a satisfactory resolution within 7 days, I will be compelled to file a complaint with the Consumer Court and the National Consumer Helpline (NCH).
Please consider this as my final attempt to resolve the issue directly with your company.
Sincerely,
Venkatesh Koli
[9730001491]
