Rog Phone 2 suddenly blacked out and does not turn on

[amitpaul1994]

Rog Phone 2 suddenly blacked out and does not turn on even by pressing the power button. my phone was having 77 % charging and it shut down completely..... seems like a hardware issue. but very severe....... i refered a forum and found soft reset by volume and power but for 5-10 seconds then it started...... very bad experience.

[Anders_ASUS]

It shouldn't happen. It can happen and hopefully you will never experience it again. There are rare cases where a more severe crash like this can happen but it's very hard or impossible for us to find out why it happened.

[amitpaul1994]

Anders_ASUS

It shouldn't happen. It can happen and hopefully you will never experience it again. There are rare cases where a more severe crash like this can happen but it's very hard or impossible for us to find out why it happened.

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after doing a soft reset it stopped..... hopefully after A10 update it has stopped and hopefully it should not come back

[amitpaul1994]

after doing a soft reset phone starts but it happened constantly after few days..... hopefully after A10 update it has stopped and hopefully it should not come back.

Soft reset can be done by pressing power abd volume down button.

[Anders_ASUS]

amitpaul1994

after doing a soft reset phone starts but it happened constantly after few days..... hopefully after A10 update it has stopped and hopefully it should not come back.

Soft reset can be done by pressing power abd volume down button.

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Do you think you can replicate this issue if I send you a log tool? It's probably a hardware issue but it's better to be on the safe side