ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[adityathorat99]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/69888#Comment_69888

I will send you a private message with our log tool and instructions on how to use it so we can determine if you have a software or hardware issue

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Do send me the tool. Look up for a solution please. @Anders_ASUS

[kumaranimesh09]

I am facing this issue as well. While charging, the phone switches off without any reason. This started happening after the latest FOTA update. Can someone send me the solution?

[koi]

OPC

https://zentalk.asus.com/en/discussion/comment/89371#Comment_89371

You could be facing a hardware issue. In my case all issues with A10 are now gone (after multiple cleanings and one factory reset and 2 latest updates). My charging issue has been resolved with a new cable (not original). I can play and charge fast without any issue. My phone passes antutu with flying colours. And Asphalt 9 never crashes while playing. It can crash while opening ads or when they have server issues. But then also my teammates have issues on other phones. I don't play other games.

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What do you mean by multiple cleaning?

[OPC]

koi

https://zentalk.asus.com/en/discussion/comment/89732#Comment_89732

What do you mean by multiple cleaning?

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Clearing cache AND storage multiple times.

[OPC]

OPC

https://zentalk.asus.com/en/discussion/comment/90727#Comment_90727

Clearing cache AND storage multiple times.

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I was doing it several times a day for quite some time. Maybe it's just my illusion but doing it twice in a row seamed to give better results.